FAQs

Please follow the manuals below, before you send your technical questions to: service@udoq.com

Which udoq do I need?

How to install udoq?

How can I modify my udoq?

Which mobile devices fit on udoq?

All Apple products with Lightning connector (L CABLE) or 30-Pin connector (T CABLE), as well as AirPods and the Apple Watch 1,2,3 (nearly all apple products from 2003), are compatible. Nearly all mobile devices with Micro-USB (M KABEL)or USB-C connectors (C KABEL) (mobile devices of the actual top 10 producers with Android, Windows, Symbian or Blackberry operating system) are compatible. please use our configurator to check the compatibility of your mobile devices. the open geometry of udoq enables nearly all mobile devices to be docked and we edit our configurator daily. However, we cannot check all mobile devices personally and therefore we are really happy to get information about missing compatible or incompatible mobile devices from you. hereto please send an email to service@udoq.de.

How do I assemble my udoq?

After you take off the side caps with the udoq screwdriver, flip the udoq backward. Then slide in udoq CABLES or adapters from bone or both sides and pull the cables through the top or bottom hole. Route the AC charger cable into the CABLE BOX, then route the USB cables into the CABLE BOX. Position your connectors and make sure they have room to move. Connect the AC plug and the USB Plugs and place the charger in one corner of the CABLE BOX. Bundle up the cables and lay them into the CABLE BOX. Close the cable box.

How do I route cables inside udoq?

After you popped out the side caps and flipped back the udoq rail, its easy to slide in the udoq CABLES.

How do I install the APPLE WATCH ADAPTER?

Open the 2 screws at the rear lid with the udoq Tool (Torx 10). Push the base of the original  “Apple Watch Magnetic Charger” (both versions “chrome” or “white” fit) with the magnetic side forward into the APPLE WATCH ADAPTER and route the cable through the side channel. Hook the cable at the bottom of the Adapter. Tighten the lid with both screws carefully. After removing the side caps, simply insert the cable first, followed by the adapter. Do not jam the cable.

How do I install the QI WIRELESS ADAPTER?

After removing the side caps, simply slide in the cable, followed by the WIRELESS ADAPTER A. Make sure the 3 hooks at the backside are hooked behind the udoq profile. Do not jam the cable. The WIRELESS ADAPTER A can be plugged to any USB port. However, the charging time will be shorter if you connect it to a QUICK CHARGER USB port. Our 5-port charger offers a QUICK CHARGE USB port.

How do I install the CABLE BOX S?

After you routed the udoq connector cables through the upper rear opening, guide the udoq cables into the CABLE BOX and simply snap it on. Connect the cables and close the box. Unlatch the CABLE BOX by pushing the wide front hook through the bottom opening. The CABLE BOX S fits our 5-PORT CHARGER or other chargers, not bigger than 6 x 10 x 3 cm.

How to configure my udoq?

SEARCH – or pick your mobile device by BRAND, TYP, NAMEWIRELESS ADAPTER A compatible devices will list additionally. Choose if you want to charge by cable (faster) or wireless (comfortable). Your mobile device will be displayed proportionally. Select now further devices in the same way. The right menu offers you “Empty space” to enlarge your udoq for future devices. The more mobile devices, adapters or empty space you choose, the longer udoq gets. The type and number of cables and adapters will be listed below and can be stored in your shopping cart. You can duplicate or delete devices right in the icons. You can adjust the distance between all mobile devices between 3 mm and 20 mm. Don’t forget to safe space for your guest’s mobile devices, by selecting additional mobile devices. the following order process allows editing udoqs, adapters and cables.

Which connectors cables are included / available?

The udoq profiles can be equipped with the worldwide most common charging cables  (L CABLE – Apple Lightning, T CABLE – Apple 30-Pin, M CABLE – Micro-USB-B 2.0, and C CABLE – USB-C 3.1).  Cables can be included, depending on the udoq model. The udoq RAILS do not contain cables. udoq Apple-, udoq Android– or udoq Power models contain various connector cables. All udoq connector cables, adapters, and accessories are available and fit to each udoq RAIL.

How is udoq powered?

The udoq connector cables (L, T, M, C,) can be connected to a computer, or to the original chargers of your mobile devices. The mobile devices will charge faster if connected to a multi-port USB charger with a higher power. We offer a 5-port and a 6-port charger.

My mobile device has its charge socket at the side?

Mobile devices can be docked horizontally. if the socket is not in the middle and your mobile device appears angled, you can level it with the UNIVERSAL SUPPORT ADAPTER. the support plate is adjustable in height by rotation and can be fit precisely under your mobile device for perfect support.

Can I install different connector cables?

Any number and variation of the (L, T, M, C,) connector cables and adapters are possible. The width of the mobile devices will limit the number of connector cables and adapters.

Are there further connector cables/adapters?

Depending on the demand we will offer other connector cables. the actual cables are compatible with 90% of all mobile devices.

Can I dock my mobile devices with a protective case/bumper?

The connectors of the udoq cables can be adjusted in height to adapt to most protective cases. Open the adapter, by pushing the two clips towards the inside of the adapter. After opening the adapter, you can raise the connectors in 4 steps up to 8mm height, to adapt to protective cases with a maximum of 8mm thickness. Click the adapter closed before inserting into the udoq. The opening of the protective cases must be larger than the dimensions of the connectors shown below.

My mobile devices do not charge?

If one or more mobile device does not charge, your charger may be too weak. In this case please connect the original charger of your mobile device with the udoq cable. Please be aware some chargers look similar but offer different power outputs. If you don’t want to use your original chargers, we offer multiple USB port chargers, which is strong enough to power several large tablets and charges most mobile devices even faster.

The connectors are too loose?

The connectors are mounted with the adapters allowing a small tolerance to swivel and slide which reduces the mechanical load on the charging socket.