The customer is entitled to a right of cancellation in accordance with the legal provisions. For the right of cancellation, the regulations which are reproduced in detail in the following cancellation instructions are valid.


Right to Cancel

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of cancellation shall be fourteen days from the date on which you or a third party you designate, which is not the shipment carrier, has or has taken possession of the goods.

In order to exercise your right to cancel, you must inform us [udoq America Inc., 1710 Bucks Club Drive, 30005 Alpharetta, GA, USA, Email:] about your decision to cancel this contract using an unambiguous message (via postal letter or email or telefax). You can use the attached sample cancellation form (see appendix to the GTC), but this is not required.

In order to adhere to the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Cancellation Process

If you cancel this contract, we shall pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you chose a different type of delivery than the most favourable standard delivery offered by us) within a period of fourteen days from the date on which the notice of cancellation of this contract has been received by us.

For such refund, we will use the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise. In no case will you be charged for any fees for the refund. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is considered met if you send the goods before the end of the deadline of 14 days.

We will bear the cost of returning the goods when you use the return label provided by us to return with the DHL package service we propose. Otherwise, you shall bear the cost of return. Costs are estimated at a maximum of EUR 10 per udoq.
You can return the product using the return label we have provided: udoq America Inc., 1710 Bucks Club Drive, 30005 Alpharetta, GA, USA

They shall only be liable for any loss in value of the goods if this loss in value is attributable to handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods. This is particularly applicable if

  • the udoq has been damaged by the customer,
  • cables have been damaged by the customer,
  • parts of the product are damaged, are missing or altered,
  • cables are missing or have been swapped.


  1. Notwithstanding your cancellation right under § 3, the order can be cancelled until we have given our shipping partner the order to dispatch the goods.
  2. The consumer is not entitled to the right to cancellation if he orders goods which are custom-made, i.e. according to his own specifications or preferences. This is especially the case with prints, engraving, laser engraving or udoqs in special lengths.
  3. If the customer is an entrepreneur, the cancellation right is precluded.